Last Updated: [26/01/2026]

I want you to be happy with your purchase from apertura.online. This policy explains how returns and refunds are handled.

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1. Return Eligibility

You may request a return if:

• The item is unused and in its original packaging

• The request is made within 30 days of delivery

• The product is defective, damaged, or incorrect

Please note: some items may not be returnable, such as digital products or custom-made orders.

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2. Refund Process

Once your return is received and inspected:

• Approved refunds will be issued to your original payment method

• Refunds may take 3–7 business days to appear, depending on your bank or payment provider

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3. Non-Refundable Situations

I cannot offer refunds for:

• Items returned after 30 days of delivery

• Items damaged due to customer misuse or improper handling

• Sale, discounted, or clearance items

• Shipping costs (unless the error was mine)

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4. How to Request a Refund

To start a return, please contact me at:
Email: support@apertura.online

Include in your message:

• Your order number

• Reason for the return

• Photos of the item (if applicable)

I’ll respond with instructions and the return address.
Returns should be sent to:
MISS HEATHER WILSON
57 HEBRON AVENUE, PEGSWOOD
MORPETH, NE61 6RJ
UNITED KINGDOM

For questions, you can also call: +1 406-645-7986